Terms & Conditions

Please read all our documents such as Privacy Policy, Cancellation and Refund Policy and Terms and Conditions document before using Vayuna mobile app and website.

This Customer agreement is an agreement between you (Customer, User of this site) and Vayuna.com (Site, App, We, Us) that states the terms and conditions under which you may use the Site or App and receive Vayuna service.

These Terms and Conditions and Privacy Policy are effective upon acceptance in registration for new registering users, and are otherwise effective from 01 March 2013 for all users. By registering/signing up on the website or our mobile app you confirm that you have read and agreed to these Terms and Conditions and the Privacy Policy. If you do not agree to these Terms and Conditions and/or our Privacy Policy, please do not register for or use Vayuna.com.

If you are under 18, you may use Vayuna.com mobile app and website only with involvement of a parent or guardian.

1: Use of the Vayuna.com Site and Vayuna Mobile Application:

Membership on the Website/application is free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. Vayuna does not charge any fee for browsing on the Mobile APP. In particular, Vayuna may at its sole discretion introduce new services and modify some or all of the existing services offered on the Mobile APP. In such an event Vayuna reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee and Credit policies shall be posted on the Mobile APP or Website or both and such changes shall automatically become effective immediately after they are posted on the Website or App. Unless otherwise stated, all fees shall be quoted in Indian Rupees.

Non-payment: Vayuna reserves the right to issue a warning, temporarily /indefinitely suspend or terminate your membership of the Website or App and refuse to provide you with access to the Mobile APP in case of non-payment of fees by you to Vayuna. You shall not attempt to or circumvent or manipulate the billing process or Fees owed to Vayuna incorporated by way of reference in this Agreement.

2. Your Account:

You agree to provide Vayuna with accurate and complete information as required by registration for Vayuna Service including, but not limited to, your legal name, billing and Shipping addresses, telephone/mobile number. You will remain liable for any use of the Vayuna Service until you notify Vayuna of the unauthorized use, loss or theft.

3. Usage of the Mobile Number of the User:

Vayuna may send order confirmation & update the customer on the order status and any further order information via SMS (short messaging service) or call on the mobile/Landline number given by the customer at the time of ordering. The customer hereby unconditionally consents such intimation via SMS/Call by Vayuna in accordance with the 'Do not disturb' guidelines of Telecom Regulatory Authority of India (TRAI) or such other authority in India and abroad

4. Arbitration:

If any dispute arises between you and Vayuna during your use of the mobile app or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the Customer Agreement, the dispute shall be referred to a sole Arbitrator, who shall be an independent and neutral third party identified by Vayuna. The place of arbitration shall be Ahmedabad (Gujarat). The Courts at Ahmedabad shall have exclusive jurisdiction in any proceedings arising out of this agreement.

The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

5. Indemnification:

You agree to defend, indemnify and hold Vayuna and its Associates harmless from any claims and expenses, including attorney's fees, arising in connection with a violation of this Agreement by you or through use of your account. The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.

6. Privacy:

Use of the Site is governed by our Privacy Policy, which can be located at Privacy Policy section.

For any further questions about this Agreement or the Site please email us on support@vayuna.com.